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Amazon
Amazon’s IT Services Central Support is the first point of contact for technical support service requests. Our IT Support Associate spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Associate will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Our support operations are open 24/7. Being able to work an assigned schedule that falls within our operating hours is required and expected. Available shifts may include, afternoons and evenings, and nights. Typically, they include one or both weekend days and schedules are subject to change.
Job Title:
IT Services Support Associate I
Last Date To Apply:
Not Specified
(Apply Link at the end)
ASAP, will end as soon as a certain number is reached
Experience Level:
Candidates with 6 months of experience can apply
Job Location:
IND, MH, Mumbai
Salary:
Not Specified
Eligible Batches:
Not Specified
Requirements:
BASIC QUALIFICATIONS
Strong verbal and written communication skills
Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in layman’s terms for the customer
The ability to quickly adapt to differing operating systems while including PC hardware and software issues and software incompatibilities
Able to apply critical thinking to determine next steps needed to resolve contacts
Ability to empathize with and prioritize internal customer needs
Display a commitment to quality and strong multi-tasking skills
Adherence to shift schedules and timeliness are key requirements
PREFERRED QUALIFICATION
So Strong soft skills to deal with varying forms of communications
The ability to decipher technical terminology and explain in layman’s terms to your customer
Able to effectively create trouble tickets that are clear and concise to the issue and resolution
Be able to think in logical steps to resolve the issue at hand
Able to adapt to fast paced environment
Job Description:
Here is what you will get to do –
• Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
• Research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards
• Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely
• Informs customer of needed remedies and answers basic questions
• Follow all standard operating procedures (SOP) through the effective use of Knowledge management
• Acquire and maintain current knowledge of relevant company policies in order facilitate communications
• Willingness to work flexible shifts and scheduling, including nights, weekends, and holidays
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
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