TATA Communications

Tata Communications Limited is an Indian telecommunications company. It was previously a government-owned telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India.

Job Title:

Engineer – Global Service Operations

Last Date To Apply:

Not Specified

(Apply Link at the end)

ASAP, will end as soon as a certain number is reached

Experience Level:

Candidate Should have 0 – 4 years of experience

Job Location:

Pune , India

Salary:

Not Specified

Eligible Batches:

Not Specified

Requirements:

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Job Description:

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.