CometChat

CometChat harnesses the power of chat by helping thousands of businesses around the world create customized in-app messaging experiences. Our products allow developers to seamlessly add voice, video, and text chat to their websites and mobile apps so that their users can communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

In 2019, CometChat was selected into the exclusive Techstars Boulder Accelerator. CometChat (Industry CPaaS: communication-platform-as-a-service) has also been listed among the top 10 best SaaS companies by G2 Crowd. With solid financials, strong organic growth, and increasing interest in developer tool-focused companies (from the market and with top technical talent), we’re heading into an exciting period of growth and acceleration. CometChat is backed by seasoned investors such as iSeed Ventures, Range Ventures, Silicon Badia, eonCapital and Matchstick Ventures.

A global business from the start, we have 100+  team members across our Denver and Mumbai offices serving over 50,000 customers around the world. We’ve had an exciting journey so far, and we know this is just the beginning!

Job Title:

Trainee Engineer-Technical Support (Hybrid)

Last Date To Apply:

Not Specified

(Apply Link at the end)

ASAP, will end as soon as a certain number is reached

Experience Level:

Not Specified

Job Location:

Mumbai , Maharashtra , India 

Salary:

Not Specified

Eligible Batches:

Not Specified

Requirements:

• Understanding of OOP concepts
• Good analytical skills and problem-solving skills
• Ability to write code for the given problem
• Understanding of Software Development Life Cycle (SDLC)
• Knowledge of any coding/scripting languages such as HTML5, JavaScript, PHP, NodeJs would be an added advantage.
• Ability to learn new software and technologies quickly.
• Ability to follow instructions and work in a team environment.
• Excellent written and verbal communication to a level where communication with customer is clear via any support offered
• Organized and thorough, able to follow through on long-standing tickets and keep track of next steps on multiple outstanding issues.
• Ability to write out technical concepts in a simple way for customers with low technological understanding

Job Description:

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding the Product & Technology
• Learn the codebase – how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out to find the correct documents for customer issues
• Troubleshoot customer codebase errors to determine if root cause is on customer end or CometChat end
• Identify product bugs by attempting to replicate customer issues in CometChat sample apps
• Reply to support requests via chat and email – including technical and nontechnical support queries
• Join and lead customer calls where customers explain and show code-based errors and issues
• Improving coding skills to a point where you can work on CometChat codebase
• Work on minor bug fixes