Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
www.accenture.com

Job Title:

IT Customer Service New Associate – IT Help desk

Last Date To Apply:

Not Specified

(Apply Link at the end)

ASAP, will end as soon as a certain number is reached

Experience Level:

Candidate should have a minimum 0 – 1 years of  experience.

Job Location:

Bengaluru

Salary:

Not Specified

Eligible Batches:

Not Specified

Requirements:

Skill required:

IT Help desk – Customer Service Technology Support.

Problem-solving skills

Ability to establish strong client relationship

Ability to work well in a team

Written and verbal communication.

Job Description:

Must be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

Must be responsible for closing the fault and complaints within SLA’s.

Must be willing to work as a part of IT Help desk team assisting in application related technical issues.

Must be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.

This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.