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Wipro Off Campus Hiring Drive | System Engineer | Codewindow.in

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Job Title:

Systems Engineer

Last Date To Apply:

ASAP, will end as soon as a certain number is reached

Experience Level:

Candidates with 0 to 2 years of experience can apply

Job Location:

Hyderabad, India

Salary:

4.7 LPA CTC

Batches:

 2022, 2021

Educational Requirements:

  • B.E/ B.Tech – CS / IT /ECE & MCA – 2022/2021- Passed out only. (Must)

  • Should be strong in basic programming skills (any language)

  • Good in communication.

  • Interested to learn new technologies.

  • No standing arrears up to current semester. 

  • Willing to sign a Bond with the company for 2 years period. 

Job Description:

  • Excellent communication skills,

  • Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.

  • Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.

  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support

  • Answer incoming calls and respond to customer’s emails intimely manner.

  • Manage and resolve customer complaints.

  • Identify and escalate issues to supervisors as and when needed.

  • Provide product and service information to customers.

  • Research required information using available resources andOffer Solution to customers.

  • Research, identify, and resolve customer complaints usingapplicable software.

  • Route calls and tickets to appropriate resources and Domains whocan best support he user,

  • Document all call information according to standard operatingprocedures.

  • Recognize, document, and alert the management team of trends incustomer calls.

  • Create SOPs for new Issues and resolution given.

  • Complete call logs and reports.

Recruitment Process:

  • Online assessment (60 minutes)

  • Programming Test followed by a technical screening

  • Managerial / HR Discussion

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