Mphasis Off-Campusing Drive 2022 | Junior Service Desk Associate | Codewindow.in

Mphasis

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Get The Future You Want | www.Mphasis.com

Job Title:

Junior Service Desk Associate

Last Date To Apply:

(Apply Link at the end)
ASAP, will end as soon as a certain number is reached

Experience Level:

Candidates with 0 to 2 years of experience can apply

Job Location:

Bangalore, India

Salary:

INR ₹ 4.3 – 6.5 LPA.

Eligible Batches:

2022/ 2021/ 2020/ 2019/ 2018 Batch Only.

Requirements:

  • B.E / B.Tech / ME / MTech / BCA / MCA / MSC / BSC Graduate

  • High School pass is minimum requirement with Excellent Communication skills

  • BSc, B.Com and BA or Diploma holders (12+3 years of education).

  • Working conditions and requirements:

  • Training and work location from office.

  • Should be ready to work in a 24×7 environment with rotational shifts

  • Work From Home will be at company’s discretion

  • Should have a reliable and fast WiFi connection at home.

  • Should be ready to connect via video during training and 1 on 1 discussions.

  • Should have a safe and suitable work environment at home

  • Should be able to work as per the break/lunch timings allocated by the supervisor

  • Selection Criteria:-

  • V&A Assessment

  • Interview

Job Description:

  • Role description

  • Role: Contact Center – Customer Support

  • Designation: Tr. Customer Support Representative

  • Level 1

  • Department: Operations

  • Reports to: Team Leader

  • Summary:

  • Tr Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.

  • Responsibilities:

  • Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.

  • Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.

  • Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.

  • Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)

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