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Mphasis
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
Get The Future You Want | www.Mphasis.com
Job Title:
Junior Service Desk Associate
Last Date To Apply:
(Apply Link at the end)
ASAP, will end as soon as a certain number is reached
Experience Level:
Candidates with 0 to 2 years of experience can apply
Job Location:
Bangalore, India
Salary:
INR ₹ 4.3 – 6.5 LPA.
Eligible Batches:
2022/ 2021/ 2020/ 2019/ 2018 Batch Only.
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Requirements:
B.E / B.Tech / ME / MTech / BCA / MCA / MSC / BSC Graduate
High School pass is minimum requirement with Excellent Communication skills
BSc, B.Com and BA or Diploma holders (12+3 years of education).
Working conditions and requirements:
Training and work location from office.
Should be ready to work in a 24×7 environment with rotational shifts
Work From Home will be at company’s discretion
Should have a reliable and fast WiFi connection at home.
Should be ready to connect via video during training and 1 on 1 discussions.
Should have a safe and suitable work environment at home
Should be able to work as per the break/lunch timings allocated by the supervisor
Selection Criteria:-
V&A Assessment
Interview
Job Description:
Role description
Role: Contact Center – Customer Support
Designation: Tr. Customer Support Representative
Level 1
Department: Operations
Reports to: Team Leader
Summary:
Tr Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.
Responsibilities:
Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)
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