CSS CROP – Network (Support) Engineer – codewindow.in

CSS CROP

CSS Corp is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Job Title:

Network (Support) Engineer

Last Date To Apply:

Not Specified
(Apply Link at the end)
ASAP, will end as soon as a certain number is reached

Experience Level:

Candidates with 0  experience can apply

Job Location:

Hyderabad/ Secunderabad ,India

Salary:

 50,000 – 2,00,000 P.A.

Eligible Batches:

2021, 2022 

Requirements:

  • Excellent Written and Verbal Communication.
  • Technical understanding of any OS – Windows, desktop, networking, mac, linux, chrome, android, ios.
  • IT Support – hardware and software troubleshooting.
  • Providing on call, on video, on chat and on mail Support.
  • Good customer service skills, multitasking and leadership skills
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information

Job Description:

Here is what you will get to do –
  • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
  • Uses troubleshooting techniques to identify network related issues
  • Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
  • Help employees with access & account issues based on defined/documented guidelines, policies and procedures
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently
  • Complies with schedule adherence to ensure the overall service level targets are achieved
  • Identifies and provides input on unique (or) recurring user problems

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