Infosys Mega Off Campus HIring | Technincal Process Executive | Codewindow.in

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Job Title:

Technical Process Executive

Last Date To Apply:

ASAP, will end as soon as a certain number is reached

Experience Level:

Candidates with 0 to 2 years of experience can apply

Job Location:

Multiple Locations, India (Flexible)

Salary:

4.5 LPA CTC 

Batches:

BE/B.Tech – 2021, 2020, 2019, 2018

Educational Requirements:

  • Engineering graduate with Technical background (B.E./B.Tech ). Other engineering majors should have completed a Technical certification

  • Good communication skills

Job Description:

  • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues

  • Display Ownership and accountability 

  • Quickly build trust and confidence with customer

  • Own and resolve customer issues efficiently, effectively and empathetically

  • Excellent comprehension and articulation skills

  • Excellent communication skills verbal and written

Analytical and Problem-solving skills 2021 Batch:

  • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
  • Problem-solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
  • Able to identify sales opportunities and upselling

Preferred Skills & Computer skills:

  • General support knowledge of Operating systems across various platforms, general productivity applications like MS Outlook, MS Excel, Lotus Notes, etc

  • Knowledge of basic concepts of networking.

  • Working knowledge of MS Office 

  • Technology(IBPO)->Enterprise Support Services->ESS-EAI & BPM Technologies-L1 L2 Functional Support 

  • Technology(IBPO)->Service Management->Citrix Management

Recruitment Process:

  • Online assessment (logical, reasoning, algorithmic, technical and coding questions)

  • One-on-one technical screening

  • HR Discussion

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